All item(s) must be returned in Original Package, unused condition and Re-sellable. We guarantee money back on all acceptable returns. Return and exchange are only available within 7 days of date of received.
1. Physical address is necessary, Do NOT leave PO BOX address as UPS/TNT can’t deliver to it.
2. DO NOT authorize UPS/TNT to leave your package at your door at any circumstances.This causes pacakges lost often.
3. As Aliexpress needs 6-24 hours for payment verification, we will ship the hair within 24 hours after the payment clear.It takes 2-7 working days to deliver.
Satai Remy hair is high quality human hair. It is been cut, and maintained with the roots aligned and bound together at the top of the bundle. Before a head of hair is cut from a donor, it is braided or placed in a ponytail. After it’s removed, this head of hair is kept bundled while it’s processed and prepared for use as hair weaving. Because the hair is cut with all the cuticles facing in the same direction, remy hair resists tangling and matting. This hair weaving can be dyed or flat ironed, all hairs are in their natural color.
Q1: About Customs duty
A: Customs taxes is depends on your country’s policy that we can’t control.Usually we declare the hair is hair sample and lower value to help you to avoid the customs tax as possible as we can. you will get the original hair as your order shows. and if you have any request for the invoice value,pleasecontact us when you place an order.
Q2: What is remy hair?
Remy hair is high quality human hair. It is been cut, and maintained with the roots aligned and bound together at the top of the bundle. Before a head of hair is cut from a donor, it is braided or placed in a ponytail. After it’s removed, this head of hair is kept bundled while it’s processed and prepared for use as hair weaving. Because the hair is cut with all the cuticles facing in the same direction, remy hair resists tangling and matting. This hair weaving can be dyed or flat ironed, all hairs are in their natural color.
Q3: Can I dye or bleach the hair?
Each bundle of hair comes from an donor, the hair is completely natural and has never been processed. And then we select this kind of hair that neither too thick nor too thin.It takes the color and bleach very easily.
Q4: Could the hair be iron-flat ?
It could be iron-flat, please don`t exceed 150C when you do that, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat.
Q5: Why are my hair weaving getting tangle ?
Usually your Hair weaving tangle due to dryness, oil & dirt build-up, sweat, and not combing ( wide tooth comb ) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Q6: Why are my hair weaving getting shedding ?
Firstly, please running the hair with your fingers or wide-toothed comb gently to prevent the shedding.For curly hair, please don`t use the comb. Secondly, After washing please nurse the hair with some hair oil, then the hair will be silk and soft.
Customer – :
Looooove the hair thank you Carol.
Customer – :
v good
Customer – :
This hair is AMAZING! I haven’t even installed it yet and I love it. The communication is incredible, and I thought I was going to have problems with the shipping but Carol took care of EVERYTHING! Received hair in 48hrs from my order date. I definitely recommend this vendor, and will most definitely be ordering from them again
Customer – :
high quality hair. good communication. thanks very much seller
Customer – :
thank you. love the hair.
Customer – :
I loveeeee the hair so far! I ordered it late Sunday night and it came Wednesday! Very fast shipping Carol was real nice and she made sure she kept me updated! I usually skip pass the vendors with very low prices but this one is worth it! Very nice hair! Can’t wait to install. Oh yea it also had NO fishy smell, it just smelled like regular hair. And very thick bundles. I ordered 14in closure and 12 in bundles.
Customer – :
I’m just inlove sense the day I got it now it’s installed and I’m soooooo happy ‼️‼️the hair is soft ‼️‼blows so beautiful in the wind ‼️‼️i get so much complements on it ‼️‼it just makes me feel good ,I think u should buy this hair cause normally I don’t buy hair offline but for my first time it’s better then store hair tht I pay more then 300 on ‼ thanks so much for making look and feel beautiful ‼️‼️‼️‼️‼️‼️‼️
Customer – :
Was shipped very fast. Carol is such a sweetheart & stayed in communication with me as my order made it to me safely. Bundles are very soft, and no bad smell. Can’t wait to install!
Customer – :
The hair is what I expected , I bought a 10inch closure , & 4 bundles , 12″,14″,16″,18″, excellent texture , very soft , no odour or shedding .Communication with the seller was excellent , they were in contact with me at all times and made sure to update me on the whereabouts of my items . I can’t wait to install !! Delivery was quick also , I received the items within no longer than 7 days. I will definitely be purchasing from here again , thank you very much Satai
Customer – :
Got here in about 3 days time to the US. oh my gosh his hair is the best hair I’ve bought from here. I’ve purchased from about 4 other vendors and their hair isn’t as good compared to this. I will be ordering in the future. No tangles. No Shedding at all. The hair does get alittle fluffy but brush it out and you’ll be good for the rest of the day. It’s amazing
A***a – :
Amazing communication,wonderful hair quality,no strong smell.thank you so much.i will tell my family and friends.
N***s – :
ordered the hair on Thursday got it Tuesday because Monday was a holiday. I love this hair the seller was great with communication. took bleach and dye really well
L***s – :
Hair is soft but very very thin
S***r – :
Hair came very quick…bundles soft. Will bleach knots for not natural part. Hair feels amazing will leave another review 2 weeks into installation.
D***e – :
The closure came in the right length and it’s very soft !
P***i – :
Very happy with my hair. Made it into a wig, straightened it with an iron and it became bone straight, no frizz. HAIR CAME SUPER FAST!!! NO CUSTOMS/TAX ISSUES. THANK YOU VERY MUCH. WILL BE SHOPPING AGAIN
E***a – :
I just received my hair from Satai Hair and oooh my God is it gorgeous! It is exactly what i expected and the delivery was fast, communication was excellent from purchase right up to delivery thank you so much I will definetely continue to buy from you…
H***e – :
i am going to leave 4 stars for now because i haven’t install it yet but the hair looks so good and it soft the quality is to die for bundles are thick and the seller’s communication was great
Customer – :
Received pretty fast, although bundles are not really as thick as the pictures. Other than that, everything else is good so far. Shoutout to Carol who’s got great communication skills too! Will leave some updated feedback soon as I’m planning to make a wig with them.
T***s – :
love this hair it’s great, delivery was great came 1 day earlier
P***r – :
Love the closure love it
T***e – :
Came on time nice quality hair really soft
R***a – :
Lovely hair, great seller, great communication, fast delivery… Carol, You’re a star. I’ve referred more clients to you.
K***n – :
Seller’s communicated with me through the whole sale. Very good service and delivery.
D***p – :
As oh now the hair is great no shedding it’s just perfect need a wig made follow me on Instagram @destiniphillip
A***n – :
I bought a 18″ closure 24&26 ” bundle .. I have a undercut.. the hair is very nice and soft , I have bleached it and dyed it of course to this Cajun/paprika color. Still soft as it was when I bought it I highly recommend anyone to this seller ! I love the hair n how it turned out and the photos was taken on my birthday 9/13.
N***a – :
im so happy with my order, best seller
F***k – :
so far the hair feels and looks good!! communication was great from beginning to end and delivery was very fast!! once I make this into a wig and style it I will post a follow up post….
L***o – :
I just love this hair
A***a – :
excellent condition, really love the hair. Hair arrived just under 10 days
Customer – :
The texture is perfect, good communication with seller. One problem wrong inches I bought 12inch and you sent 10inch
K***a – :
Hair is Beautiful Thank you
C***c – :
hot i recommend oh
T***n – :
First time ordering a closure and I’m really excited to install ! Great customer service ! Fast delivery & the closure is soft with no tangles only issue is that the closure color is a bit lighter than the bundles everything else is fine will update with additional feedback !
L***r – :
This hair shipped quickly , it smells nice and it always is thick!! Thanks SOOOOOO much
Customer – :
lace closure is very soft and full accurate in size I order 4 bundles of 2 16′ and 2 18′ can’t wait to install
Customer – :
good
M***e – :
Exactly what I hoped for!!
A***e – :
lovely ❤
A***e – :
lovely❤
A***a – :
third time buying from Satai, really love their products I would recommend them to everyone
S***h – :
Very soft and true to length!!! Excited to install!!
S***D – :
I got the hair in 4 days. The price wasn’t bad. The seller was nice and attentive. The closure is super full and it seems to be pre-plucked (all of which was a nice surprise). The hair is soft. So far, I like it. I can’t wait to dye them and make my wigs.
M***e – :
I love this closure. besides the fly away hairs it seem to be great so far..
C***e – :
this hair looks so lovely, it doesn’t have any smell, would confirm if it sheds after I have installed it. delivery was super duper fast(3 working days). the seller was also great with providing updates. highly recommended.
P***i – :
Excellent service!!!!!
D***. – :
This closure was really nice. I actually didn’t install it this time, but maybe next time around when I use this hair again.
Y***D – :
Love the hair, I will give feedback after i install them
A***l – :
The hair is amazing
T***e – :
somuch thank you, communication, the hair is very nice. everytime i need you to order. i will hair
I***i – :
my order arrived in 7days. great quality closure
M***T – :
Carol’s communication is 100%. My local courier was delaying my delivery and messing up delivery address but Carol would get in touch with them to make sure I get my delivery. As usual the hair is great quality and fabulous. I’ll leave additional feedback once installed.
Customer – :
Best hair compared to the body wave. I love this store !
Z***l – :
loved the hair. came on time all the way to south africa. Thanks carol
A***e – :
closure is bomb!! Especially for the price that it is I bought a closure through Satai and it blended in perfectly when I mixed it in with my other hair .. I made a wig using the closure and will be purchasing again in making a A body wave wig next using their body wave closure !! And communication was great Carol was very nice and shipping was very fast!
D***d – :
I love the hair
Customer – :
great service. there best 3days delivery.
M***a – :
Hair very soft very quick. The seller replies fast
O***u – :
Looks good. I recommend
Y***e – :
looks great
L***a – :
I’m so happy with the service I got from Carol the vendor. she kept me in the loop with everything that was happening, confirmed my order, gave me the tracking number. told me when my hair reached Jhb and also checked if I received it the hair is everything and more. so soft and bouncy, great quality and no smell. I’m happy with the packaging as well took about two weeks , due to easter public holidays but I received it nonetheless
Customer – :
Fast delivery, the closure is beautiful and doesn’t shed. Will order again.
M***m – :
100% very nice hair…
M***a – :
Very accurate
L***y – :
Love it. Thank you so much.
Customer – :
good communication and great service. The hair is great quality in so happy. Thank you
M***n – :
The hair is nice communication with seller from the time I ordered till I get the hair fast delivery in 3 days thanks seller they even call you to make sure you satisfy
N***u – :
Nice
Customer – :
The closure is perfect, the colour and it’s so soft I love it thank you carol
K***n – :
Great quality, had to get me another. But I plucked this one already, can’t wait to bleach n install.
K***a – :
Product super Italy super fast delivery in 4 days thanks
T***a – :
it looks beautiful will take more pics later
J***I – :
Beautiful hair, is thick, shiny, with no smell, soft. The shipping was very fast and without problems and Carol’s attention was very kind, very satisfied with your help. 🙂
O***s – :
lovely
N***f – :
in love with my hair ! highly recomended
Customer – :
order delivered quickly. good quality hair.
M***e – :
The hair on the closure is soft and lovely and the seller gave excellent communication
Y***v – :
I like te hair it looks good just need to test it and I’ll give more updates
Customer – :
Really love the lace closure! Delivery was fast, took 7 days! And communication was on another level! Thank you Carol
Customer – :
perfect
J***i – :
as always the order is what’s expected and it was delivered right on time
V***a – :
I’m in love with this hair … the Santai is a love … thank you very much for the attention and for keeping me informed at all times … very good hair … I can’t wait to use it♡
N***n – :
texture of the hair very good.
R***a – :
Very soft hair, great quality
Z***i – :
The hair arrived in exactly 7 days. Communication with vendor was remarkable. I love the hair, it’s true to it’s description and I’m happy with everything
N***A – :
Wooooooooow the closure is super I love it. Satai you are the best
Z***r – :
good hair